Frequently Asked Questions & Delivery
FAQs & Delivery
Order issues
What should I do if I get a faulty item in my order?
At Nautical Mills we are dedicated to delivering good quality products and making sure we keep our customers happy. If any issues with faulty items are discovered upon opening your package, Please email Nauticalmills@outlook.com with your order number, photos and a brief description of the issue.
The item I have received isn’t the correct item. What should I do?
If the product you have received is incorrect - Please email Nauticalmills@outlook.com with the order number and a description of the mistaken product and we will work quicky to get back to you as soon as possible to resolve the issue.
Delivery
How does your shipping service work?
Orders will be shipped Monday to Friday via Australia Post which should arrive within an estimated 5-7 business days from the date you placed the order. Use the tracking number which will be sent to your email to track your purchase.
Local Delivery - how does it work?
Nautical Mills will offer free delivery to areas with the postcodes: 7248,7249,7250,7290,7291,7300,7310,7315,7307. If out of these postcodes local deliver is not available. Local deliveries will take between 1-7 business days to arrive.
Payments
We offer a variety of different payment options including: Visa, PayPal, Afterpay, Mastercard
Care Instructions
Machine wash cold with like colours.
Do not bleach.
Do not tumble dry.
Do not dry clean.
Do not iron if printed.
Line dry in shade.
Online exchange & Returns
Nautical Mills Returns Policy.
At Nautical Mills, we want you to be completely happy with your purchase and hope it exceeds your expectations. We offer a 14-day return policy for exchanges or refunds on items that meet the following conditions:
Have a product defect.
Ordered incorrectly
If the product is not exactly what you wanted, or sizing is incorrect we allow exchanges withing 14 days of purchase. However, if the product does not meet the following requirements the refund will not be accepted.
Requirements:
Original tags are still attached
The product is in its original condition (unworn, unwashed, and undamaged)
Free from odors, pet or human hair, or any visible signs of use
Customers are responsible for the cost of return shipping.
Contact nauticalmills@outlook.com to organise a return. We will be in contact with you as soon as possible and give you details on where to send the product.